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Jellycat Bashful Twinkle Bunny
We honour your right to cancel an order under the distant selling regulations (2000). You have 14 days from the day of receipt to return the good's back to us. After the 14 days we cannot accept your item back.
You must notify us before hand to let us know you are returning an item otherwise we cannot accept it. Unless your delivery is defective or damaged, it is your responsibility to return the goods at your cost. We recommend using a tracked and signed delivery method.
Good's must be returned in a saleable condition, in original packaging, with tags still attached and any extra's that are included. Any promotional item or free gifts that were sent as part of the order must be returned also.
Refunds will be processed once items have been received back and inspected. Once the refund is issued, you should expect this back into your account within 3-5 working days.
Returns Address:
Zo & Co
40 High Street
Cheadle
SK8 1AE
We are unable to offer a return on any of our food goods.
Orders placed during a bank holiday will be dispatched the next working day. We use DPD two day and next day service. Once your parcel is under the management of DPD, we cannot be held liable as our responsibilities have been fulfilled. Proof of postage will be shown on your order notifications.
If you have checked your order and still believe items to be missing, faulty or damaged, please contact our customer service team at customerservice@zoandco.co.uk within 24 hours of receiving your delivery, providing your order or delivery number along with any images of the damages and we will try to resolve this for you.
Description
Bashful Twinkle Bunny shimmers and shines with gossamer soft creamy fur and glimmering silver stars in her ears. Indulge in the softest of cuddles with a Bashful Bunny as beautiful as stardust and as whimsically pretty as moonbeams in the night sky.
Specification
Reviews
Shipping
Standard Delivery - £5.99
Orders placed using Standard Delivery to UK addresses are sent either using DPD. You should expect your order to arrive at the designated delivery address within 2-3 working days of despatch.
We aim to despatch all Standard Delivery orders within 1 working day of being placed, but at particularly busy periods this may take up to 3 working days. You will receive an email confirming the order has been despatched with tracking details.
Premium Delivery - £6.99
Orders placed using Premium Delivery to UK addresses are sent either using DPDs next day service. You should expect your order to arrive at the designated delivery address within 1-2 working days of despatch.
We aim to despatch all Premium Delivery orders the same working day, or failing that the following working day. You will receive an email confirming the order has been despatched with tracking details.
Orders placed using Standard Delivery to UK addresses are sent either using DPD. You should expect your order to arrive at the designated delivery address within 2-3 working days of despatch.
We aim to despatch all Standard Delivery orders within 1 working day of being placed, but at particularly busy periods this may take up to 3 working days. You will receive an email confirming the order has been despatched with tracking details.
Premium Delivery - £6.99
Orders placed using Premium Delivery to UK addresses are sent either using DPDs next day service. You should expect your order to arrive at the designated delivery address within 1-2 working days of despatch.
We aim to despatch all Premium Delivery orders the same working day, or failing that the following working day. You will receive an email confirming the order has been despatched with tracking details.
Returns
Unfortunately we are unable to offer a return on any of our products. This is due to the number of Fake Jellycats we have had returned.
We ship from within the UK. We aim to get all items purchased before their cut off time sent out the same working day.
Orders placed during a bank holiday will be dispatched the next working day. We use a royal mail tracked and signed for service. Once your parcel is under the management of royal mail, we cannot be held liable as our responsibilities have been fulfilled. Proof of postage will be shown on your order notifications.
If you have checked your order and still believe items to be missing, faulty or damaged, please contact our customer service team at sales@zoandco.co.uk within 24 hours of receiving your delivery, providing your order or delivery number along with any images of the damages and we will try to resolve this for you.
We ship from within the UK. We aim to get all items purchased before their cut off time sent out the same working day.
Orders placed during a bank holiday will be dispatched the next working day. We use a royal mail tracked and signed for service. Once your parcel is under the management of royal mail, we cannot be held liable as our responsibilities have been fulfilled. Proof of postage will be shown on your order notifications.
If you have checked your order and still believe items to be missing, faulty or damaged, please contact our customer service team at sales@zoandco.co.uk within 24 hours of receiving your delivery, providing your order or delivery number along with any images of the damages and we will try to resolve this for you.